Pool Openings & Closings - FAQs

  • We are based in Caledonia, Ontario, but our service area extends to Hamilton, Stoney Creek, Ancaster, Brantford, Port Dover, Dunnville, Fisherville, Six Nations, New Credit, Grimsby, Hagersville, Jarvis, Dundas, Cayuga, Selkirk, and everywhere in between. If you're unsure whether we cover your area, feel free to contact us, and we’ll be happy to assist you.

  • No, you do not need to be home for your scheduled pool opening or closing. However, we do require access to your pool and equipment. Please ensure that pool sheds, gates, and any locked areas are accessible during our visit. If you have a gate code or key access, you can provide it to us in advance to ensure a smooth and hassle-free service.

  • To ensure a smooth and efficient service, please take the following steps before our crew arrives:

    ✔ Have all pool equipment out and ready to be set up – This includes ladders, skimmer baskets, return fittings, and any accessories needed.
    ✔ Ensure a clear path to your pool and equipment – Remove any obstacles that might block access to your pool, pump, and filter system.
    ✔ Turn on all outdoor breakers – Ensure power is available for the pool pump, heater, and any other equipment that requires electricity.
    ✔ Leave your garden hose out with access to water – We may need to top up your pool water level.
    ✔ Place all required parts near your equipment – If you have specific fittings, covers, or other necessary components, leave them near the pool equipment.
    ✔ Let us know beforehand if you have any special instructions – If there are specific concerns or preferences regarding your pool opening or closing, inform us in advance so we can accommodate them.

    By preparing ahead of time, you help us complete your pool service efficiently, ensuring a seamless transition into the next season.

  • Your pool opening takes place over two visits to ensure your pool is properly set up and chemically balanced for the season.

    Day 1 – Initial Pool Opening & Setup

    ✔ Cover removal & cleaning – We pump off and scrub your cover before carefully removing it.
    ✔ Equipment setup – We set up and reconnect all pumps, filters, salt systems, and heaters (if water levels allow).
    ✔ Water testing – A water sample is taken and brought back to our shop for testing.
    ✔ Shocking the pool – We add an initial shock treatment to help kickstart water clarity.
    ✔ Water level check – If your water level is too low to run equipment, we will leave a note instructing you to fill it halfway up the skimmer.

    Day 2 – Water Balancing & System Activation (12–24 hours after Day 1)

    ✔ Equipment startup – Once the water level is at the skimmer, we return to start up your pool system.
    ✔ Chemical balancing – We bring and apply the necessary chemicals to balance your pool water.
    ✔ Opening kit delivery – Your pool opening kit is provided.

    Additional Notes:

    • Miscellaneous parts may be provided as needed, but any large or costly replacement parts will be discussed with you beforehand.

    • Vacuuming is not included with pump-off covers (safety covers with no excess debris will receive a quick vacuum). Full vacuuming can be added for an additional cost.

    • Drop-in steps are not installed as part of our services.

    • Pool heater startup is not included – This must be done by a licensed gas fitter.

    By breaking the process into two visits, we ensure that your pool is properly set up and chemically balanced for a great start to the season.

  • A proper pool closing is essential to protect your pool from freezing temperatures, debris buildup, and potential damage during the winter months. Our professional pool closing service includes:

    ✔ Chemical closing kit application – We add winterizing chemicals to help keep your water clear and prevent algae growth during the off-season.
    ✔ Blowing out the lines – We remove water from pipes, skimmers, and return lines to prevent freezing and cracking.
    ✔ Winterizing pool equipment – Your pump, filter, heater, and salt system are properly winterized to protect against damage.
    ✔ Lowering water levels – Ensuring the correct water level to prevent freeze damage.
    ✔ Installing the winter cover – We securely install your pool cover to keep out debris and protect the water.
    ✔ Final system check – We ensure that everything is properly winterized for a smooth reopening next season.

    A proper closing extends the life of your pool, prevents costly repairs, and makes for an easier opening in the spring.

  • Failing to properly close your pool can lead to serious and costly damage. Without proper winterization, your pool is at risk for:

    ✔ Frozen and burst pipes – Water left in the plumbing can expand and crack pipes, leading to costly repairs.
    ✔ Damaged equipment – Pumps, filters, and heaters can freeze and break if not properly winterized.
    ✔ Algae growth and poor water quality – Without the right winter chemicals, your pool water can turn green and require extensive cleaning in the spring.
    ✔ Structural damage – Improper water levels can stress liners and pool walls, leading to potential cracks and leaks.

    A proper pool closing protects your investment, ensuring that everything is in good condition for an easy opening next season.

  • Yes! We service all pool types, including saltwater pools. Our closing process for saltwater pools includes:

    ✔ Winterizing the salt cell – Properly cleaning and storing your salt system to extend its lifespan.
    ✔ Blowing out lines and equipment – Ensuring no water remains in the plumbing to prevent freezing.
    ✔ Adding the correct winterizing chemicals – Saltwater pools require specific balancing before winter to protect against scaling and corrosion.
    ✔ Cover installation – Keeping out debris and preventing water contamination over the winter months.

    Whether your pool is chlorine, saltwater, or hybrid, our professional closing service ensures it’s properly winterized and protected for the off-season.

  • You can close your pool anytime of year, but most pool owners choose to close between September 1st and the end of October.

    ✔ Early closings (September-October) – Helps prevent algae growth and protects equipment before temperatures drop.
    ✔ Late closings (after October) – Increases the risk of freezing temperatures, which can damage pool equipment and plumbing.

    Leaving your pool open past October can be risky, as freezing water in your pipes, pump, or filter can cause cracks and costly damage. For the best protection, we recommend scheduling your pool closing before freezing temperatures set in.

  • You can open your pool anytime of the year, but most pool owners choose to open between mid-April and late June.

    ✔ April - May – Ideal for early-season swimmers who want to ensure their pool is clean and balanced before summer.
    ✔ June – Many pool owners prefer to open just before the warmest months to maximize swim time.
    ✔ March (for the bold swimmers!) – Some of our more adventurous customers open as early as March, but this is not recommended unless you have a heater to keep the water above freezing at night.

    For easier maintenance and fewer algae problems, we recommend opening your pool earlier rather than later. The longer your pool stays covered in warm weather, the higher the risk of algae growth and cloudy water.

  • Yes, you can close your pool yourself, and if you need supplies, we sell pool closing kits at our shop to help you properly winterize your pool.

    However, hiring a professional reduces the risk of costly mistakes, especially when it comes to winterizing pool equipment. A professional closing ensures:

    ✔ Properly blown-out plumbing lines – Preventing frozen and burst pipes.
    ✔ Correct water level adjustments – Avoiding liner stress or wall damage.
    ✔ Equipment winterization – Protecting your pump, filter, and heater from freezing temperatures.
    ✔ Secure cover installation – Preventing debris buildup and algae growth.

    If you're comfortable handling your own closing, we're happy to supply you with the necessary chemicals and advice. However, if you want to eliminate the risk of winter damage, hiring a professional is the best option.

  • Yes, you can open your pool yourself, and we are happy to provide you with everything you need, including:

    ✔ Pool opening kits – All the necessary chemicals for a proper startup.
    ✔ Water testing services – Ensuring your water is balanced and ready for swimming.
    ✔ Individual chemicals & supplies – Available at our shop for self-managed pool openings.

    However, hiring a professional ensures a smooth, hassle-free opening. Our crews provide:

    ✔ Expert setup – Ensuring pumps, filters, heaters, and salt systems are reconnected and functioning properly.
    ✔ On-site troubleshooting – If there are any issues with your equipment, we can diagnose and recommend solutions immediately.
    ✔ Complete system check – Making sure your pool is ready for the season without unexpected delays.

    If you prefer a stress-free pool opening with expert service, hiring our team is the best way to ensure your pool is set up quickly and correctly.

  • Yes, we do! There are many situations where a pool needs to be opened or closed urgently due to an unexpected event. Whether it's severe weather damage, equipment failure, or a personal emergency, we are here to help.

    If you need an emergency opening or closing, the best thing to do is call our office as soon as possible. Our team will assess your situation and work to schedule a service as quickly as possible to protect your pool and equipment.

  • We accept all major forms of payment, including:

    ✔ E-transfer
    ✔ Credit cards
    ✔ Debit cards
    ✔ Cash
    ✔ Cheque

    We also acknowledge Indigenous status cards and are familiar with the Indigenous tax exemption system. If you have any questions about payment or billing, feel free to contact our office for more details.

  • Scheduling a pool opening or closing is easy! Simply fill out the form on this page, and a member of our team will reach out to confirm your service details. Alternatively, you can give our office a call, and we’ll be happy to assist you in setting up an appointment that fits your schedule.

  • The starting price for a local pool opening is $345, but additional costs may apply based on:

    ✔ Parts and repairs – If replacement parts are needed for equipment setup.
    ✔ Chemicals for balancing – Adjusting water chemistry beyond the standard opening kit.
    ✔ Opening kits – If you require a complete set of chemicals for startup.
    ✔ Additional services – Vacuuming, deep cleaning, or other add-ons.
    ✔ Non-local jobs – Pools outside of our standard service area may have additional travel fees.
    ✔ Complex or large jobs – Pools requiring extra time or effort may be subject to additional charges.

    Cancellation Policy: If you need to cancel your appointment within two business days, there is a $50 cancellation fee.

    Opting Out of Water Balancing or Opening Kit: If you do not wish to include water balancing and the opening kit, please inform our office immediately before your scheduled appointment.

    For an exact price based on your pool size and needs, contact us for a personalized quote.

  • We get very busy during peak seasons:

    ✔ Pool Openings: May and June fill up quickly, so we recommend booking as far in advance as possible to secure your preferred opening week.
    ✔ Pool Closings: September is our busiest month for closings, so early booking ensures your pool is properly winterized before freezing temperatures set in.

    To avoid scheduling delays, we highly encourage booking well ahead of time—the earlier you schedule, the better we can accommodate your preferred timeframe.

  • We don’t have a standard discount for bundling services, but if you’re interested in booking both an opening and a closing or bundling multiple services, we encourage you to reach out to our office. We will be happy to discuss your needs and see if we can accommodate you with a custom package.

    For personalized pricing and package options, contact us today!

  • Our crews typically work in all weather conditions and will rarely cancel due to weather. However, please keep in mind:

    ✔ Weather or job site delays – Crews may be delayed due to heavy rain, storms, or complications at a previous site.
    ✔ Flexible scheduling – While we can guarantee service on your scheduled date, the exact time of arrival can range from 6 AM – 9 PM, especially during peak season when our crews work long hours.
    ✔ Rescheduling if necessary – In the rare event that we need to cancel due to extreme weather, our office will reach out to reschedule your opening or closing as soon as possible.

    If you have concerns about the weather affecting your scheduled service, feel free to contact our office for updates.

  • If you need to reschedule your pool opening or closing, please contact our office as soon as possible. We are happy to work with you to find a new date that fits your schedule.

    ✔ Your original date will be forfeited – Once you reschedule, your initial booking date will no longer be available.
    ✔ Next available date may be delayed – During peak season, rescheduled appointments may be pushed up to a week or more, depending on availability.

    To ensure the smoothest scheduling experience, we recommend booking your preferred date in advance and keeping us informed of any necessary changes as early as possible.

  • Yes, if you cancel your pool opening or closing within 2 business days of your scheduled appointment, there is a $50 cancellation fee.

    To avoid this charge, we recommend letting our office know as soon as possible if you need to cancel or reschedule. This allows us to adjust our scheduling and accommodate other customers.

  • If you forget to leave out your pool equipment or fail to provide access to your pool and equipment on the day of service, you will still be charged your deposit.

    ✔ Our office will contact you – We will reach out to discuss the situation and determine how to proceed.
    ✔ Rescheduling may be required – If access is not available, your appointment may need to be rescheduled, which could lead to additional wait times during peak season.

    To avoid delays or additional fees, please ensure all required equipment is left out and your pool is accessible before your scheduled service.

  • If you have any additional questions, we encourage you to reach out to our office. Our team is more than happy to provide clarifications, recommendations, and assistance to ensure your pool opening or closing goes smoothly.

    Contact us today, and we’ll be happy to help!

 Pool Repairs FAQ

  • We are based in Caledonia, Ontario, but our service area extends to Hamilton, Stoney Creek, Ancaster, Brantford, Port Dover, Dunnville, Fisherville, Six Nations, New Credit, Grimsby, Hagersville, Jarvis, Dundas, Cayuga, Selkirk, and everywhere in between. If you're unsure whether we cover your area, feel free to contact us, and we’ll be happy to assist you.

  • We accept all major forms of payment, including:
    ✔ E-transfer
    ✔ Credit cards
    ✔ Debit cards
    ✔ Cash
    ✔ Cheque

    We also acknowledge Indigenous status cards and are familiar with the Indigenous tax exemption system. If you have any questions about payment or billing, feel free to contact our office for more details.

  • No, you do not need to be home for your scheduled repair. However, we do require access to your pool and equipment. Please ensure that pool sheds, gates, and any locked areas are accessible during our visit. If you have a gate code or key access, you can provide it to us in advance to ensure a smooth and hassle-free service.

  • We handle all types of pool repairs, from small leaks to major equipment replacements. Whether you need a pump repair, a liner patch, plumbing fixes, or a full equipment upgrade, our experienced technicians can get your pool back in top shape.

    If you're looking for a pool rebuild rather than a repair, please check out our Pool Builds & Rebuilds page for more information on full renovations and structural upgrades.

  • If you suspect something isn’t right with your pool, it’s best to have it checked before a small issue becomes a bigger problem. Signs that your pool may need repairs include:

    ✔ Struggling to fight algae – Persistent algae growth despite proper chemical treatments
    ✔ Sand at the bottom of the pool – Could indicate a filter issue or a leak in the system
    ✔ Random error codes – Malfunctioning equipment, such as pumps, heaters, or automation systems
    ✔ Poor water circulation or low pressure – Could signal a pump or plumbing issue
    ✔ Unusual noises or leaks – Often a sign that a component needs replacement

    If you notice any of these issues, we can send a crew out to troubleshoot your equipment and determine if any repairs are needed.

  • The timeline for pool repairs depends on several factors, including the complexity of the repair, the availability of parts, and whether multiple issues are present.

    Our crews work efficiently and cost-effectively to diagnose and fix the issue as quickly as possible without compromising quality. However, some repairs require step-by-step troubleshooting, especially when multiple underlying problems are present. In these cases, we will work through each issue methodically to ensure your pool is fully repaired and operating at peak performance.

    For urgent repairs, contact us as soon as possible so we can assess your situation and schedule your service accordingly.

  • Yes, we do! We service all types of pools, including saltwater, chlorine, and hybrid systems. Our technicians are experienced in troubleshooting and repairing salt cells, control panels, pumps, and filtration systems to keep your saltwater pool running efficiently.

    If you're experiencing low chlorine production, error codes, or poor water circulation, we can diagnose and fix the issue to restore your pool's performance.

  • If you suspect your pool is leaking, we first recommend confirming whether it's an actual leak or just evaporation. During the summer, evaporation can cause water levels to drop quickly, leading to concerns about leaks.

    Steps to Check for a Leak:

    1. Look for visible signs of water loss – Check around the pool for water pooling, wet spots, or water behind the liner. If you find anything, take pictures and send them to our office so we can help assess the severity of the issue.

    2. Perform the bucket test to rule out evaporation:

      • Fill a bucket with water and place it beside your pool.

      • Use tape to mark the water level on both the pool and the bucket.

      • Leave the bucket for 24 hours and check the water levels.

      • If the pool’s water level drops significantly more than the bucket, it’s likely a leak.

    If you confirm a leak, we can send a crew to help locate and fix the issue or, in more complex cases, refer you to a leak detection specialist.

  • Yes, we patch liners; however, the decision between repairing or replacing depends on the age and condition of your liner. If your liner is older, brittle, or has multiple leaks, a full replacement may be the better long-term solution.

    If a replacement is needed, we can:
    ✔ Measure your pool to ensure a perfect fit
    ✔ Help you select a new liner from our available patterns
    ✔ Professionally install your new liner for a seamless finish

    For more details, we recommend visiting our Liners Page to view our current liner options. If you’re unsure whether to repair or replace, contact our office, and our staff will be happy to guide you through your options.

  • Yes, we do offer emergency pool repairs, but we do not provide 24-hour service. Emergency repairs are scheduled into the next available slot, which means it could be a few days before we can arrive. Our crews typically do not work weekends, but rest assured, if you call and we can’t get to you immediately, we will follow up as soon as possible.

    What You Can Do While Waiting for Emergency Service:
    ✔ Keep your pool topped up – Low water levels can cause additional strain on your equipment.
    ✔ Turn off equipment if necessary – If you suspect a leak, electrical issue, or pump failure, turning off the affected equipment can prevent further damage.
    ✔ Skim and brush the pool manually – Keeping the surface clean can help slow down algae growth.
    ✔ Check for visible issues – If you can identify a problem, take photos and send them to our office, so we can better assist you.
    ✔ Call our office for troubleshooting assistance – Our staff can walk you through basic troubleshooting over the phone to help you buy time until our crew arrives.

  • Pool repair costs can vary greatly depending on the type of repair, the complexity of the issue, and whether multiple factors are at play. Our crews work methodically and efficiently to diagnose and fix the issue in the most cost-effective way possible.

    If the root cause of the problem is unclear, multiple repairs may be necessary. Our technicians will work from the most likely scenario to the least likely based on the evidence on hand, ensuring we only recommend necessary repairs to get your pool back in working order.

    For an estimate, we recommend scheduling a diagnostic visit, so we can assess your pool’s specific needs.

  • Yes, we diagnose and repair pool automation systems and timers. Our technicians can troubleshoot issues, replace faulty wiring, salt cells, and sensors, and ensure your system is operating efficiently.

  • If you have any questions or need additional support, please don’t hesitate to contact our office. Our friendly and knowledgeable staff are always happy to assist you with any concerns, scheduling changes, or pool-related inquiries.

    We’re here to help—give us a call anytime!

 FAQ – Pool & Spa Maintenance

  • To ensure a smooth maintenance visit, please:
    ✔ Unlock gates, pool sheds, and equipment areas so our team can access everything they need.
    ✔ Secure any pets (dogs should be tied up, crated, or inside) for the safety of our crews.
    ✔ Leave any pool or spa chemicals out near your equipment or by the pool/spa. Our staff will prioritize using your preferred chemicals first, but if they are not easily visible, we may default to our own supply.

    Following these steps helps us complete your service efficiently and without delays.

  • We provide professional, high-quality pool and spa chemicals based on the results of our water test during each visit. However, if you prefer us to use your own chemicals, simply leave them out in a visible location near your equipment or pool/spa. Our crews are trained to prioritize using your chemicals first, but if they are not easily seen, we may default to our own supply.

  • Our crews work in most weather conditions, and it is rare for weather to be extreme enough to require rescheduling. However, weather conditions and seasonal workload may affect the timing of your visit.

    ✔ Your maintenance visit may happen later in the day than usual.
    ✔ While we can provide updates on the day of your visit, we cannot guarantee an exact time.
    ✔ Please ensure our crews have access to your property between 6 AM – 9 PM. Most visits occur mid-morning to mid-afternoon.

    You’ll know we were there by the door knocker we leave behind with any notes or instructions. If we do need to reschedule due to extreme weather, our office staff will call you with a new service date.

  • If you need to skip or reschedule a maintenance visit, simply contact our office, and our staff will be happy to accommodate your request. We understand that schedules change, and we’ll do our best to find a new time that works for you.

  • Yes! As part of our maintenance visits, we ensure that all equipment is operating properly. If our crews notice anything that needs to be updated, repaired, or replaced, they will take note of it and inform you of your options.

    Common signs of equipment issues include:
    ✔ A green pool that won’t clear up, even with proper chemical treatment
    ✔ Poor water flow or circulation, which can indicate a pump or filtration issue

    Our goal is to catch potential problems early and provide solutions before they become costly repairs.

  • Yes, we do! Our team is experienced in maintaining all types of water systems, including saltwater, chlorine, and bromine pools and spas. We provide professional water testing, balancing, and equipment checks to ensure your system is running efficiently and your water remains clean and safe.

  • Yes, we provide maintenance for select water features, including fountains and moats. Our services include cleaning, water treatment, and equipment checks to keep your feature running smoothly. However, we do not service natural water features such as ponds or aquariums.

    If you’re unsure whether we can maintain your water feature, feel free to contact us for more details!

  • Signing up is easy! Simply fill out the form on this page, and a member of our team will reach out to confirm your service details. Alternatively, you can give our office a call, and we’ll be happy to assist you in setting up the perfect maintenance plan for your pool, spa, or water feature.

  • Yes! Our one-time pool or spa service is perfect for emergency maintenance. However, depending on the condition of your pool or spa, it may take multiple visits to fully restore it to operating condition.

    Severely neglected pools and spas often require:
    ✔ Multiple water treatments to restore safe, clear water
    ✔ Several deep cleaning visits to remove debris and algae buildup
    ✔ Equipment repairs or replacements due to damage or poor circulation

    Because of these factors, emergency maintenance can become costly. We often recommend enrolling in one of our weekly or bi-weekly maintenance plans after your pool or spa has been restored. Regular maintenance helps prevent future emergencies and ensures your water stays clean and equipment runs efficiently year-round.

  • Yes, we provide commercial pool and spa maintenance and are experienced in servicing commercial-grade equipment. Whether you operate a hotel, gym, community center, or rental property, our team can handle the unique demands of larger pool systems, high-traffic usage, and advanced equipment.

    We offer custom maintenance plans to ensure your commercial pool or spa stays clean, safe, and compliant with health regulations. Contact us today to discuss a maintenance plan tailored to your business needs.

  • After each visit, our crews will leave a door knocker with any important notes or instructions, such as reminders to backwash your filter or any necessary follow-ups. If there’s something that requires further discussion, you may also hear from our office with additional details.

    Internally, we maintain a job report sheet for every visit, which helps us track the condition of your pool, spa, or water feature over time. While we do not provide a formal report to customers, we can pull your visit records upon request if you have any questions about past maintenance.

    If you’ve specifically requested an equipment inspection, our crews will leave a detailed note on your door knockerindicating whether everything is functioning properly or if any issues were found.

  • If you have any questions or need additional support, please don’t hesitate to contact our office. Our friendly and knowledgeable staff are always happy to assist you with any concerns, scheduling changes, or pool and spa-related inquiries.

    We’re here to help—give us a call anytime!

 Pool Builds & Rebuilds FAQ!

  • Yes, in most cases, a permit is required to build a pool. However, you don’t need to worry about handling it alone. We will guide you through the entire process, ensuring that any required permits and paperwork are properly completed. Our team will work with you to make sure your pool build follows all local regulations and zoning requirements, ensuring a smooth and stress-free installation.

  • The choice between these three pool types is mostly a personal preference, but several important factors may influence your decision, including:

    ✔ Land size and available space – Larger properties may be better suited for in-ground or on-ground pools, while smaller spaces may benefit from an above-ground option.
    ✔ Landscape and terrain – If your property is heavily sloped, an on-ground pool can be a great option, as it can be partially installed in the ground for a more built-in look.
    ✔ Existing yard setup – Consider how a new pool will integrate with current landscaping, patios, or decks. Some pool types may complement your outdoor space better than others.
    ✔ Underground utilities – The presence of underground wiring, pipes, or septic systems may impact where and how a pool can be installed.
    ✔ Budget – In-ground pools are the most expensive but offer the highest level of customization and longevity. On-ground pools are a mid-range option, and above-ground pools are the most affordable with quicker installation.
    ✔ Long-term plans – If you’re planning to sell your home in the future, an in-ground or on-ground pool may add value, while an above-ground pool provides flexibility as it can be removed or upgraded.
    ✔ Usage and lifestyle – If you're looking for a resort-style backyard experience, an in-ground pool offers the most customization. If you want something more temporary or seasonal, an above-ground pool may be a better fit.

    Not sure which pool type is right for you? We can help assess your property and guide you toward the best option for your needs.

  • The timeline for a pool build or rebuild can vary depending on several factors, including:

    ✔ Scope of the project – Larger, more complex pools with custom features will take longer to complete.
    ✔ Permitting and approvals – Some areas require permits before construction begins, which can add time to the process.
    ✔ Supply availability – If specific materials or equipment are in high demand or backordered, this may cause delays.
    ✔ Weather conditions – Rain, extreme temperatures, or unexpected weather changes can impact construction timelines.
    ✔ Site preparation – If major excavation, grading, or leveling is needed before installation, this can extend the timeline.
    ✔ Underground obstructions – If there are unforeseen obstacles, such as buried electrical lines, plumbing, or bedrock, additional adjustments may be required.

    Generally speaking, above-ground pools have the fastest installation, often completed in a matter of days to a week, while on-ground and in-ground pools can take several weeks to months depending on complexity.

    Once we assess your project, we’ll provide you with a clear timeline so you’ll know what to expect from start to finish.

  • At Hoppe’s Pool & Spa, we provide a complete, turnkey pool installation, meaning everything is handled for you. Our new pool installations include:

    ✔ Design and consultation – We work with you to create the perfect pool for your space and budget.
    ✔ Site preparation – Grading, excavation (if needed), and preparation of the area.
    ✔ Concrete pad – A solid foundation for on-ground and above-ground pools where required.
    ✔ Pool shell, liner, or structure – High-quality materials to ensure durability and longevity.
    ✔ Pool equipment – Filtration systems, pumps, heaters, and any necessary plumbing or electrical connections.
    ✔ Initial water fill – Ensuring the pool is properly set up with the right amount of water.
    ✔ Water balancing & first test – We start your pool off right with an initial water balance and test.
    ✔ Optional add-ons – If requested, we can include features such as waterfalls, lighting, automatic covers, and smart automation systems.

    From start to finish, we handle all aspects of the installation, ensuring your pool is ready for a smooth and stress-free experience.

  • A pool rebuild is a comprehensive restoration designed to repair, upgrade, and modernize your existing pool. Whether your pool has structural damage, outdated equipment, or just needs a fresh new look, we handle every step of the process.

    ✔ Structural repairs – Fixing cracks, leaks, and damaged pool surfaces.
    ✔ Liner replacement – Installing a brand-new, high-quality liner for a fresh, updated look.
    ✔ Resurfacing and refinishing – Renewing worn-out or rough pool surfaces for improved durability.
    ✔ Upgraded equipment – Replacing old pumps, filters, and heaters with modern, energy-efficient systems.
    ✔ Plumbing and circulation improvements – Ensuring better water flow and efficiency.
    ✔ Electrical and automation upgrades – Adding new timers, lighting, and smart automation systems.
    ✔ Aesthetic enhancements – Adding waterfalls, LED lighting, decking, and landscaping to create a more inviting space.
    ✔ Water balancing and system check – Ensuring everything runs perfectly before you dive back in.

    A pool rebuild can extend the life of your pool, improve efficiency, and enhance its appearance—giving you the benefits of a brand-new pool without the cost of a full replacement.

  • A pool rebuild is typically needed when there is severe damage to the existing pool or if you're looking to modernize and significantly upgrade your pool’s appearance and functionality. If your pool has major structural issues, outdated equipment, or extensive wear and tear, a rebuild may be the best long-term solution.

    However, in some cases, targeted repairs may be enough to restore your pool without the need for a full rebuild.

    ✔ If your pool has minor leaks, equipment malfunctions, or isolated damage, repairs may be the best option.
    ✔ If your pool has extensive cracking, failing plumbing, or is outdated beyond simple fixes, a rebuild is likely the better choice.

    We can send a crew to assess your current pool condition and provide an expert recommendation on whether repairs or a rebuild would be the most cost-effective solution for you.

  • Yes, absolutely! One of the biggest benefits of a pool rebuild is the ability to customize and upgrade your pool with modern features that enhance both its appearance and functionality.

    Some popular upgrades include:

    ✔ Waterfalls and fountains – Create a relaxing, resort-like atmosphere.
    ✔ LED lighting – Add color-changing lights for nighttime ambiance.
    ✔ Energy-efficient equipment – Upgrade to modern pumps, filters, and heaters that save energy and reduce operating costs.
    ✔ Saltwater conversion – Switch from chlorine to a low-maintenance, skin-friendly saltwater system.
    ✔ Automation systems – Control your pool’s settings, temperature, and lighting right from your phone.
    ✔ New decking and landscaping – Improve the overall look and usability of your pool area.

    A rebuild allows you to completely transform your pool into something fresh, modern, and better suited to your lifestyle. Let us know what features you’d like to add, and we’ll help design a customized upgrade plan for your rebuild.

  • The cost of a pool rebuild varies based on several factors, including:

    ✔ Scope of the project – A basic resurfacing will cost less than a full structural rebuild.
    ✔ Upgrades and customizations – Adding waterfalls, lighting, automation, or new decking will impact the overall price.
    ✔ Pool size and shape – Larger or more complex pool designs may require more materials and labor.
    ✔ Condition of existing pool – Pools with severe structural damage, failing plumbing, or outdated electrical systems may require extensive work.
    ✔ Material selection – Higher-end finishes like custom tile, premium liners, or advanced filtration systems may increase costs.
    ✔ Permit requirements and site conditions – Some projects require permits, excavation, or reinforcement, which can affect pricing.

    Every pool rebuild is unique, so we recommend scheduling an on-site assessment where we can provide a detailed estimate based on your specific needs and goals.

  • The timeline for a pool rebuild depends on several factors, including:

    ✔ Supply availability – If specific materials or equipment are delayed, it may extend the timeline.
    ✔ Weather conditions – Rain, extreme temperatures, or unexpected weather changes can impact progress.
    ✔ Complexity of the job – A simple liner replacement will take much less time than a full structural overhaul or major equipment upgrades.

    While smaller rebuilds may take a few weeks, larger, more complex projects can take several weeks to months. Once we assess your pool, we’ll provide a detailed timeline so you know what to expect.

  • Yes, you can modify your pool’s shape or depth during a rebuild, but it requires significant structural work and can be more costly than standard renovations.

    ✔ Depth changes – You can make your pool shallower or deeper, but this involves excavation, reworking plumbing, and reinforcing the pool structure.
    ✔ Shape modifications – Expanding or reshaping a pool requires major reconstruction, including new framing, resurfacing, and potential deck adjustments.

    While it’s a larger investment, our team can help you redesign your pool to match your vision, ensuring a high-quality transformation that enhances your backyard space.

    If changing the shape or depth is part of your dream pool rebuild, we’re here to make it happen—let’s discuss the possibilities and find the best approach for your project.

  • Getting started is easy! Simply fill out the form on this page, and a member of our team will reach out to discuss your project and schedule a consultation. Alternatively, you can give our office a call, and we’ll be happy to assist you in planning your pool build or rebuild.

  • Above-ground pools are one of the fastest pool types to install. Once all preemptive work is completed (such as site preparation) and materials have arrived, installation typically takes a couple of days.

    Factors that can affect the timeline include:

    ✔ Site preparation – If the ground needs leveling or additional prep work, this may add time.
    ✔ Weather conditions – Heavy rain or extreme weather can delay installation.
    ✔ Additional features – If you’re adding decking, fencing, or upgraded filtration, installation may take longer.

    We will provide a clear timeline during your consultation so you’ll know exactly when your pool will be ready to enjoy.

  • No, a concrete pad is not typically required for an above-ground pool. Instead, the pool is installed on a leveled sand base, which provides:

    ✔ A soft surface that protects the liner and is comfortable underfoot.
    ✔ Even weight distribution to prevent structural stress on the pool.
    ✔ A natural cushion that helps prevent punctures or damage to the liner.

    However, if you prefer a more permanent or reinforced foundation, a concrete or foam base can be an option. Our team will assess your site and recommend the best setup for your specific pool.

  • Yes, absolutely! Many pool owners choose to add a custom deck around their above-ground pool for improved accessibility and aesthetics. While Hoppe’s Pool & Spa does not typically build decks ourselves, we are happy to assist you by recommending trusted contractors who specialize in pool decking.

    Things to consider when adding a deck:

    ✔ Material options – Wood, composite, or stone decking can complement your pool.
    ✔ Height & access – Full wrap-around decks or partial entry decks can be designed to fit your space.
    ✔ Safety features – Adding railings, gates, or non-slip surfaces improves usability.
    ✔ Permit requirements – Some areas may require permits for deck construction.

    If you’re considering a deck for your above-ground pool, let us know—we can help guide you in the right direction.

  • An above-ground pool requires the same general maintenance as any other pool, but typically on a smaller scale due to its reduced water volume. Regular maintenance includes:

    ✔ Water testing & balancing – Ensuring proper pH, chlorine, and alkalinity levels.
    ✔ Filtration system upkeep – Cleaning or replacing filters as needed to maintain water clarity.
    ✔ Skimming & vacuuming – Removing debris and dirt from the water and pool walls.
    ✔ Liner care – Checking for signs of wear, leaks, or punctures to prevent damage.
    ✔ Seasonal maintenance – Prepping the pool for opening in the spring and closing in the fall to protect it from weather-related damage.

    We offer weekly, bi-weekly, and one-time maintenance services to help keep your above-ground pool in top condition. If you need assistance, contact us to schedule your maintenance plan.

  • Yes, absolutely! An above-ground pool can be heated just like an in-ground pool, allowing you to extend your swimming season and enjoy warmer water.

    At Hoppe’s Pool & Spa, we offer high-quality pool heaters, including:

    ✔ Gas heaters – Fast and efficient heating, ideal for maintaining consistent temperatures.
    ✔ Electric heat pumps – Energy-efficient and cost-effective for long-term use.
    ✔ Solar heaters – A sustainable, eco-friendly option that utilizes the sun’s energy.

    Heating systems can be included as part of your pool installation, or added later as an upgrade. Our team will help you choose the best heating solution for your pool size, budget, and needs.

  • An above-ground pool can last many years with proper care and maintenance. The most common component that needs replacement is the liner, which typically lasts 7 to 15 years, depending on usage and upkeep.

    ✔ Pool walls & frame – If well-maintained and protected from rust, the structure of your pool can last decades.
    ✔ Liner lifespan – Expect to replace your liner every 7 to 15 years, depending on exposure to sun, chemicals, and wear.
    ✔ Equipment longevity – Pumps, filters, and heaters may need replacement over time, but regular maintenance extends their lifespan.

    By keeping up with routine cleaning, proper water balance, and seasonal maintenance, you can significantly extend the life of your above-ground pool.

  • Not typically. Above-ground pools are not designed to be buried or structurally reinforced like on-ground or in-ground pools. Their walls lack the necessary support to withstand underground pressure, and attempting to convert one could lead to structural failure.

    If you're considering upgrading to an on-ground or in-ground pool, the best option is to replace your above-ground pool entirely. However, depending on the size and volume of your current pool, you may be able to reuse some of your existing equipment, such as the pump or filter system. In most cases, though, you will likely need to upgrade your equipment to accommodate the larger water capacity of an on-ground or in-ground pool.

    If you're ready to make the switch, our team can help you plan the best upgrade path for your backyard.

  • No, the above-ground pools we install are permanent, year-round structures and are not meant to be taken down for the winter. Many people confuse these with inflatable or easy-set pools found at retailers like Walmart or Canadian Tire—those are temporary pools, but the ones we work with are built to last.

    However, proper winterization is essential to protect your pool from freezing temperatures. This includes:

    ✔ Draining water to the correct level
    ✔ Blowing out lines and winterizing equipment
    ✔ Adding winterizing chemicals
    ✔ Installing a winter cover to prevent debris buildup

    We offer professional pool closing services to ensure your above-ground pool is properly protected for the off-season. To learn more, visit our Pool Opening & Closing Services page.

  • Yes! Converting an above-ground pool to a saltwater system is a straightforward process and something we do regularly. Saltwater pools offer several benefits, including softer water, lower chlorine maintenance, and reduced chemical costs.

    The conversion process typically involves:

    ✔ Installing a saltwater chlorinator (salt cell system) – This device turns salt into natural chlorine.
    ✔ Ensuring your pool's liner and components are saltwater-compatible – Most modern above-ground pools can handle saltwater, but some older metal components may require upgrades.
    ✔ Adding the proper amount of salt – Based on your pool's size, we balance the salt levels for optimal performance.

    Our team can handle the full conversion process for you, making sure your saltwater system is properly installed and balanced for efficient, hassle-free operation.